Project Title: Develop Knowledge Base Videos for Recycling Residential Customers
Lakeshore Recycling Systems
| Details | |
|---|---|
| Project Title | Develop Knowledge Base Videos for Recycling Residential Customers |
| Project Topics | Customer Service & Account Management |
| Skills & Expertise | |
| Project Synopsis: Challenge/Opportunity |
Lakeshore Recycling Systems (LRS) recognizes that consumers want to see more video content from businesses they engage, and need support transforming print-based customer service communications to video format and identifying channels for sharing video content with their customers.
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| Project Synopsis: Activities/Actions Required | |
| Project Synopsis: Expected Results |
Project Timeline
| Touchpoints & Assignments | Date | Type |
|---|---|---|
|
REMINDER OF CONFIDENTIALITY |
Mar 09 2021 | |
|
KICKOFF SURVEY DUE |
May 09 2021 | Evaluation |
|
OFFICIAL PROJECT LAUNCH |
Jun 09 2021 | |
|
Students Introduced to Projects |
Jul 09 2021 | |
|
Program Kickoff |
Sep 06 2021 | Event |
|
SUBMIT FINAL DELIVERABLE |
Sep 12 2021 | Submission Required |
|
OFFICIAL PROJECT END |
Oct 12 2021 | |
|
SELF ASSESSMENT DUE |
Dec 12 2021 | Evaluation |
|
PEER ASSESSMENT DUE |
Dec 12 2021 | Evaluation |
|
Milestone 2 Deliverable Due |
Submission Required | |
|
Milestone 3 Deliverable Due |
Submission Required | |
|
TEMP CHECK #3 DUE |
Evaluation | |
|
TEMP CHECK #1 DUE |
Evaluation | |
|
TEMP CHECK #2 DUE |
Evaluation | |
|
Milestone 1 Deliverable Due |
Submission Required |
Program Managers
| Name | Organization |
|---|---|
| Neil Doughty | Northern Illinois University (NIU) |
Teams
| Team Name | Project Name | Team Members |
|---|---|---|
| No Teams Available |