Employee retention and turnover are among the top issues that human resource managers face, particularly in today's volatile labor market. Generally speaking, turnover is costly, and unwanted turnover affects the performance of the company and can negatively impact customer satisfaction. Lakeshore Recycling Systems (LRS) aims to improve driver retention, and are asking students to conduct research to learn about best practices for driver retention, identify opportunities for improvement upon LRS's current practices, and propose a driver retention strategy based upon the analysis.